Setting up different chat widgets for different departments, websites, and languages will help you provide more targeted and efficient service to your visitors. Or assign a chat to a single agent based on their current chat count.
You can choose to notify all agents of an incoming live chat, and the first agent to respond takes it.
This lets you escalate complex support requests to a tech team, or transfer a promising lead to a senior salesperson, or simply move agents to a higher tier while they work on another task.
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